Returns and Back Orders
Back Orders
If your item is not in stock, we will endeavour to get it to you as soon as possible. We will contact you with the option of cancelling if you would rather not wait.
Guarantee
All our products come with a 30-day no quibble guarantee - many items also have warranties.
Returns Policy
If you are returning an article of clothing out of choice and not because of a fault then your money will be refunded less a £5 administrative charge.
Your rights to return goods are protected under the "EU Distance Selling Directive" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Delivery Policies
We cannot send flares, paint/antifouling or fire extinguishers by Royal Mail. Any doubts about carriage please contact us on 01329 823577 - we are here to help
Royal Mail 1st class is normally 1-2 days and Standard Parcel delivery UK mainland is normally 4 - 5 working days.
3-Day Delivery - UK Mainland Only - is on the third working day after you placed your order.
2-Day Delivery - UK Mainland Only - is on the second working day after you placed your order.
Overnight Delivery - UK Mainland Only - is on the next working day before 3pm, provided you have ordered before noon.
There are different charges for:
1. Scottish Highlands [including some postcodes classed by our carrier as 2 day surcharge areas] 2. Islands including Northern Ireland and the Channel Islands 3. Popular European Destinations
We use Royal Mail where indicated and a carrier on heavier parcels. Carrier deliveries require a signature unless you tick the appropriate box in checkout indicating that it is safe to leave the parcel. Please restrict your instructions for the delivery driver to one short sentence if possible
Please note that if you are in a surcharged delivery area then you may enter a separate delivery address e.g. at work which may not be surcharged. This is also a good idea for valuable parcels requiring a signature
If you are in doubt about any aspect of our delivery system please contact us.
Delivery Schedule
We will endeavour to deliver your order within five - seven working days.
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